emails | Community Creatio

12:07 Sep 27, 2019

Dear Julius,

This option is available. If you are talking about business process, you should use Message type lookup to select the required...MoreLess

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script task

Send Email to Organizational Role via Script Task

Run Process

Michael Dorfman

20:17 Aug 30, 2019

Is there a way to read all the users inside an organizational role and then send those email addresses to the next step of a process?

2 comments

Alina Kazmirchuk

19:36 Sep 02, 2019

The functionality can be implemented using a script task element in order to select all contact emails which are included in the role. The contact...MoreLess

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Sending Emails to Organization Units (system administration objects) from Email Process Element

01:00 Jul 25, 2019

How can I send an email from a business process to a group of recipients who are in the same Organizational Unit?

For example, highlighted in the picture below I tried to make a process that sent an email to the contacts in the organizational role "Strategic Partner Support", however when the process...MoreLess

2 comments

Alina Kazmirchuk

11:32 Jul 30, 2019

Unfortunately, there is no opportunity to send an email to the organizational role via a business process element "Send email".

However the...MoreLess

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email templates

Template Email Subject on Cases changes automatically

Nuno Gonçalves

18:17 Jun 25, 2019

Hi,

I created a email template with a custom subject ([#Account#] - [#imdPedRamoSeguro#] - [#Number#]) but when the email is sent the subject allways changes to "RE: + Case Number".

How can I change this default value?

Thanks.

Best Regards,

Nuno Gonçalves

1 comments

Oleg Drobina

19:05 Jun 25, 2019

Hello,

The subject line is formed with the help of hard-coded macros that belong to the base system schema EmailMessagePublisherPage. Regardless...MoreLess

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How add new contact email in business process?

Contact

contact email

Toan Mai

13:16 May 27, 2019

Hi all,

How can I use business process to check an email existed or not, and add new email for a contact if not existed?

Thanks

2 comments

Dennis Hudson

19:00 May 27, 2019

Hello,

All contact emails are stored in the object Contact communication object, so in order to check if such record exists you need to...MoreLess

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Email Sync Leading to Sensitive Emails Getting Posted

16:54 Apr 23, 2019

Hello, has anyone else found an issue with email sync where ALL emails will get posted to your company's Account record on the history tab? Since all internal employees are part of our company's account, this means if our employees sync our O365 email accounts with bpm'online, then ALL emails are visible...MoreLess

8 comments

19:22 Apr 23, 2019

Dear Mitch,

There is no such out-of-the-box functionality that wold record the emails on the Our Company account. It seems like you have some...MoreLess

19:19 May 20, 2019

Dean Parrett,

We are using the out of the box email detail, the same as what you show in your screenshot. Since I am a contact in our instance...MoreLess

13:16 May 21, 2019

Dear Mitch,

We've tried to recreate the same behavior but no emails getting posted in the account history. In this respect, I'd like t...MoreLess

22:58 May 22, 2019

Dean Parrett,

I can do that, but isn't this very basic functionality of bpm? If a email enters bpm'online via email sync, and sender's emai...MoreLess

15:09 May 23, 2019

Dear Mitch,

Yes, linking the emails is a basic functionality but the problem here might be in the access rights. Therefore, it is better to...MoreLess

Alex Zarate

04:03 Jun 05, 2019

Mitch Kaschub,

Hey Mitch - wondering what was the outcome of this? We are seeing similar issues on our side.

18:42 Jun 05, 2019

Hi Alex, here is the resolution provided to me from my support case I had opened:

"Dear Mitch,

There is a feature called MailboxRightsForEmail...MoreLess

18:42 Jun 05, 2019

Alex Zarate,

see response above.

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SDK

email marketing

Guide on how to set up / personalize the unsubscribe functionality

S.Kobizka

15:28 Apr 18, 2019

Customization of the unsupscribe function is represented in the following php codes:

Functions:

<?php
function BPMAuth(){
    $url = 'https://bpmonline.com/ServiceModel/AuthService.svc/Login';//someBPMURL
    $requestData["UserName"] = "";
    $requestData["UserPassword"] = "";    
   ...

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Business Process

script task

Call business process from script task

Javier Collazo

23:02 Mar 22, 2019

Hi,

I want to call a business process from a script task of another business process. I did this because I want to send email to a collection of contacts, so I will do a foreach loop in the script task, and call the second business proces that will send the emails.

The problem is that the...MoreLess

2 comments

Best reply

Javier Collazo

21:10 Apr 04, 2019

The problem here was that the business process that was call form the parent business process, wasn't receiving the parameter. The solution...MoreLess

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Emailing from Case for Portal Users

http://recordit.co/8l1EsDXBbT

19:19 Mar 07, 2019

Hello, is it possible to set up this functionality for portal users? Regular users can go to an Email Activities Detail in the cases section and click the + sign to create an email and send it. I was able to add the Email Activities Detail in the Portal Case Page, however there is no plus sign. See video for example.

2 comments