Hello, is it possible to set up this functionality for portal users? Regular users can go to an Email Activities Detail in the cases section and click the + sign to create an email and send it. I was able to add the Email Activities Detail in the Portal Case Page, however there is no plus sign. See video for example.
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Dear Mitch,
The portal users can only see the records in the detail. Apart from that, they need to have the access rights to see them. The basic functionality does not support sending the emails from the portal case page, and therefore it is not possible to add the email activity on the detail from portal. You will need to involve the development process to change the out-of-the-box logic of the application.
Best regards,
Dean