Hi Community,

We’re encountering an issue reported by our customer where the application takes an unusually long time to load when login, and sometimes gets stuck on the loading screen.

After investigation, here are some of our findings:

  • Infrastructure doesn't seem to be the issue—server resources...MoreLess
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Greetings,

We have not encountered this specific issue before. It is possible that what you described is related to browser caching, although...MoreLess

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Hi Team,

Is it possible to get access of Login Page schema & customize the login process through coding?

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Hello,

Unfortunately, our login process cannot be customized. The login logic is built-in and cannot be modified, and there is no related documentation...MoreLess

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Hi Team,

How to modify or override the default login functionality in Creatio to allow users or portal customers to log in using their mobile number or other parameter instead of the username?


Platform: Creatio:Energy (Freedom UI)

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Can you not set the user's username to be the mobile number or other parameter you want to have them log in using?

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I am getting the login page

But when I enter Supervisor as name and password, there is no error. But when I check in network there is a 404 error. 

Please guide me on the next steps.

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Hello Alston, most likely when you get 404 trying to log in after successfully loaded login page, you forgot to enable all .NET Framework 3...MoreLess

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Hi,

I have set up the URL https://159581-crm-bundle.creatio.com for demo purposes. However, after some time, I was unable to log into the application. The same issue occurred with another similar URL, so I created a new one using the link mentioned above.

The error displayed was "Authorization failed," and the password appeared to be locked. Even after attempting to log in using the "Log in with Creatio ID" option, the login attempt failed.

Could you please suggest a solution?

Thank you.

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Hello,
 

We recommend reaching out directly to our support team for analysis of the current issue: support@creatio.com
 

Thank you!

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Hi ,

I have installed 64 bit ms word plugin for creatio. In order to connect i am using the same password and user name which is reflected in the account but still it says log in incorrect.

Any inputs on this would be really helpful.

Thankyou

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Hello, 

Please note, that logging into Word Plugin with 2-factor authentication turned on is disabled for now, so please make sure it's...MoreLess

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Hey Community,
I'm trying to log out a user through JS.Is there way to do it ?
I'm aware that the db of the usersession can be updated, but it does bring a popup to the screen.Is there a workaround?
eg :
if ( some condition)
{  some custom function

}
else 

{  log the user out.

}
I did it check out this article, but unsure as to how to implement it 
https://community.creatio.com/questions/how-logout-user-after-checking-…

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Hi,

Yes, you can call

Terrasoft.MainMenuUtilities.logout();

to logout the user. You can even test it in the developer console in the browser...MoreLess

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Hey Community, i'm trying to write a piece of code which will show a popup to the user on login. Thinking of overriding the shell page for the same,but unable to find the sourcecode.Has any one tried it before.I'm specifically trying to show the pop up on this page.

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Hey community, 
I found the client module it is called BaseShell

Hey community, 
I found the client module it is called BaseShell

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Hello,

We are on the process of implementing SSO and the users testing are getting confused because they are used to enter their credentials on the Creatio Login page (basically clicking on the Single Sign on link is foreign to them.)

Is it possible to have two different login pages? One with the Creatio Login page and another just with the SSO link?

Thanks,
Jose

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Hi Jose,

You can achieve this goal by activating SSO auto-redirect for your site. This way, users who enter your site's link will be redirected...MoreLess

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I'm encountering a recurring issue with logging into Creatio, which happens almost every day. After entering my login credentials, the system often gets stuck on the loading screen with the Creatio logo. This issue usually occurs during the first login of the day, but it has also happened during subsequent...MoreLess

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Hello,

Please contact the Support team for analyzing this issue. The email address: support@creatio.com.

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