We are using Case records for mentoring requests. Case generation happens via an API call. Upon case closure we're looking to send out an email invite to user with a link to a survey web form on our website. We have the survey response fields already created within a new Case tab in Creatio:

 

The problem is that we're not quite sure which endpoint to use to get the users' form submission data into the survey response. I've tried a GET to the case object but don't see these fields returned, raising questions about how to POST it correctly. Ideas?

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If the fields were added in the designer, open the case object directly and do a publish and you’ll likely see the fields via the API. 
Ryan

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Hello,

I am currently working on a feature that ensures contracts are not automatically removed from saved surveys when their status changes to a value that does not meet the survey's filtering criteria. For instance, if a survey is saved with contracts in a "Registered" status and then the status changes to "Cancelled", the contracts disappear from the survey. I'm want to retain the list of contracts as it was captured at the time of the survey's save action.

Could anyone guide me on implementing a solution within Creatio that allows capturing a snapshot of contracts at the moment a survey is saved? This snapshot should persist even if subsequent changes to contract status would normally filter these contracts out of the survey view.

What would be the best approach to handle this requirement? Is there a way to hook into the save event of a survey or a contract status change event to trigger this capture?

Any advice or pointers towards relevant documentation would be greatly appreciated.

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Yurii Uhorskiy,

Hello,

 

We are not familiar with the structure of the Sales'Up Questionnaire Management for Creatio connector. Thus, we recommend that you contact the developer of this connector directly for further assistance.

 

Best regards,

Yuliya.

Hello,

 

As a variant, you can try setting up the necessary feature via business processes.

 

For us to take a closer look, please specify which survey is meant here. 

Would you please provide more details regarding your business need and what is the expected result?

 

Best regards,

Yuliya.

Yuliya Gritsenko,

 

Hello Yuliya,

Thank you for your response and for suggesting the use of business processes to address my requirements.

I am specifically working with the Sales'Up Questionnaire Management for Creatio, which is utilized to manage surveys and questionnaires within Creatio. The functionality of this product allows for a wide variety of survey types and configurations, crucial for collecting insights across different departments and external users.

The feature I am aiming to implement should ensure that contracts, once included in a survey at the point of saving, remain in the survey results, regardless of subsequent status changes which would normally exclude them based on the survey's current filtering criteria. For example, if a contract's status changes from "Registered" to "Cancelled", I would like the survey to retain the contract's data as it was at the time of the survey's save action.

Could you guide me on how I might leverage business processes to capture a snapshot of the contracts at the time the survey is saved? This snapshot should then be maintained independently of any changes in the contract's status. If there are specific business processes or Creatio functionalities that could be tailored for this purpose, I would appreciate your insights or any documentation you could provide.

Looking forward to your advice on how best to proceed with this implementation.

Best regards,

Yurii Uhorskiy

Yurii Uhorskiy,

Hello,

 

We are not familiar with the structure of the Sales'Up Questionnaire Management for Creatio connector. Thus, we recommend that you contact the developer of this connector directly for further assistance.

 

Best regards,

Yuliya.

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I am excited to share the results of voting for the most anticipated improvements in Creatio filtering tools with you. 453 participants from all over the world voted between January 17 and 24, 2020. Almost all participants selected three improvements, according to the voting conditions. The average number of selected options per participant was 3.3.

If you know what can make Creatio products even better, more useful and more convenient, you are always welcome to post your suggestions in the section “Ideas” of Creatio Community. The development team will definitely consider them. In the “Ideas” section, you can also view suggestions from other Community Members, participate in their discussion and vote for the ideas you support.

Thanks to everyone who participated in this voting! In two weeks we will share the estimated time when the improvements will be available in Creatio products. 

Here is the rating of improvements according to the number of votes

#1 – Comparing field values ​​in filters. Users will be able to select a field and compare it with a value in another field of the same data type. For example: select all accounts where the payment amount is less than a specific invoice total; select all customer requests, where the actual response time exceeds the planned response time.

#2 – Aggregate filters and filters by related objects. Currently, users face difficulties when filtering by reverse connection and implementing aggregate filters. For example, it is a complicated process to get a list of customers who made purchases in a given period or some time ago. We plan to make filtering by related objects more intuitive and convenient.

#3 – The ability to filter records from one or more dynamic groups. We plan to enable selection of several dynamic groups in the filtering conditions and application of filters to them. As a result it will be possible to get data that correspond to common conditions from different dynamic groups.

#4 – Working with the advanced filter. Currently, grouping and moving multiple conditions in advanced filters is complicated and is not obvious to the user. We plan to simplify working with groups of conditions in filters.

#5 – Standard filters. Quick access to frequently used filters in each section. Users can shorten the list of available fields in a filter and reorder the fields in the list.

#6 – Visibility of the applied filters. The users often do not notice that the data in the section is filtered. We plan to make the currently active filters more prominent.

#7 – Accessing the advanced filter. Currently, switching to the advanced filtering mode is complicated and is not obvious to the user. We plan to make it more intuitive and simple.

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FYI if anyone was hoping for #6 (better visibility of selected or applied filters), I do have a free add-on in the marketplace that does this as well https://marketplace.creatio.com/app/filter-highlighting-creatio

Ryan

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Hi,

Wich is the best way to set a Lookup for Surveys?

For example in Accounts if i need to call contacts i call the lookup named "Contact".

Regards.

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Hello Juan,

To achieve your target you need to create a lookup field on an account edit page and specify the link to an object that represents these surveys. You need to create an object for your surveys and creation of objects in the system is described in an Academy reference here. Once done you will receive a lookup for surveys.

Best regards,

Oscar

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