Hello,

Please check if your SysPortalConnection user has the portal license assigned to him and also check if the password for the SysPortalConnection is the same as the password specified in the UserManagementSauPassword key of the root/Terrasoft.WebApp/Web.config file.

Also what message is logged in the application logs at the moment you click the link? Also do you click the link directly from the case processing tab or do you receive a feedback email and click the link from the email? Because clicking the link from the processing tab of the case is restricted for company employees and can lead to this error (secure case evaluation, logged-in company employees cannot rate cases).

Best regards,

Oscar

Hi Kavian,



You can create a bulk email template with marks in it (e.g. from 1 to 5) and bind a link to each button to track it.



When someone clicks on a mark, a specific campaign flow will be started.



You will be able to aggregate clicks analytics then.

Also, you can automate the aggregation process by creating a business process to analyze clicks.



Thank you for choosing Creatio!













 

Thanks for your explanation.

In order to add Marks in the email template, I have to use "Image"? Or is it any other way?

Thanks

Kavian Abhari,

Yes,

you can use images and bind a link to each button image.



Thank you.