Thanks for your interest Mason
Complete information about our training and support services can be found on our website. Here’s the link http://www.bpmonline.com/services/support
Basically, everything depends on which support package you decide to purchase. We have Basic, Standard and Premium. For example, all of them assume access to self-service portal, but support over the phone is not included to basic plan. More info about packages here http://www.bpmonline.com/services/support/options
And this is something you would like. At no additional money you get support from our Customer Success Managers. He will keep communication with you making sure everything works well, you’re satisfied and will give you valuable advices. Read here http://www.bpmonline.com/services/support/csm
Shall you have any more questions, please ask
Val