Timeline for working notes

Hi all,

Would it be possible to set the timeline to be updated with working notes ?


I would add a Working note field to the Case and then when saving the case the notes will go to the timeline. I am using a cloud version.

Thanks for your advice.

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Dear Lehmann,

There are no basic tools to add more fields or other entities into the timeline tab. It can only be done with the development tools. 

Please refer to these articles which describe how to create a custom Timeline tabs in different sections. Please refer to them when developing the new, custom timeline tab with the custom fields

Best regards,


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