Question

Tabs disappear when create new case or edit section wizard

 

When I open the page case (it's customized page) to create a new case, I have this tabs:

When I do "Open Case designer", I don't have the tab Processing.

Note: I don't want the tab Processing.

 

Can you help me?

 

Thank you

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1 comments

Hello Carolina,

Seems that you have some package that differs from "Custom" package specified as a value of "Current package" system setting and that's why you don't have Processing tab in section wizard.

Anyway to achieve your task please go to configurations and find CasePage from your custom package and add this part:

{
                "operation": "remove",
                "name": "ProcessingTab"
            },
            {
                "operation": "remove",
                "name": "MessageHistoryGroup"
            },
            {
                "operation": "remove",
                "name": "MessageHistoryContainer"
            },
            {
                "operation": "remove",
                "name": "MessageHistory"
            },
            {
                "operation": "remove",
                "name": "ShowSystemMessagesLabel"
            },
            {
                "operation": "remove",
                "name": "HideSystemMessagesLabel"
            }

Please also get sure that you don't have ProcessingTab, MessageHistoryGroup, MessageHistoryContainer, MessageHistory, ShowSystemMessagesLabel and HideSystemMessagesLabel specified anywhere on this page. Once done please save the page and this tab will be removed.

Best regards,

Oscar

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