Hello,
How may I suppress merge fields in templates where there is no data. For example in the below, the Lead does not have data in Address 2.
Word reports easily accommodate this however, how may I handle this with email templates?
Using Studio/Sales vrs: 7.18.5.1500
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Hi Thomas,
Unfortunately, it is not possible to achieve this in the current version of the application.
We have a task for our R&D team to have an option to display an empty string instead of the macros code on the yellow background so it will be added in future updates.
Best regards,
Max.
Max,
Really disappointing that a basic problem like that that has been solved by other products for years was missed here. This can make using email templates completely unreliable.
Thanks for the reply. Is there a comprehensive list of what does not work and what is in the backlog on being worked on?
You are able to do it. Basically, you create two different blocks.
One showing the row with the Address and one without.
Then use Rules & Dynamic content to show the appropriate Block for every Contact.
Perhaps this method only'll work for Bulk and Campaign Emails. I'm note 100% sure. But you can try!
Julius,
I appreciate your creativity here. I believe that using dynamic content requires the Marketing Module which we have yet to implement.
Tom
We use the latest cloud version, I created the templates in Studio but we do not have the marketing module. Dynamic content should work however, these are basic user follow up emails and this issue should not even exist in 2022. Our users will need to review and delete these empty fields which is inefficient and disappointing.
I appreciate your knowledge and assistance.
Tom
Max,
Or anyone at Creatio who can help with this... clearly there is a function #deleteifempty# which is included in one of your base sample templates, "Template for new invoice approval notification (US)".
I need someone to explain how this works, I tried the code in HTML and it did not work, instructions please!!!
Thomas Colby,
Were you able to find a solution? we are having the same requirement with no success to how it can be achieved.
Thanks,