Hi all,
When I add a template to be used in bulk email from 'Email templates' section, upon saving, I am receiving this error:
"The 'Static' replica's template size exceeds the limit" which described as "The template can not be added to the bulk email, it’s (2.69 MB) more than maximum allowed size (5 MB). Edit the template or select the other one."
Any guess what might cause this issue?
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Dear Kavian,
It seems that the template could not be saved due to its total amount. The total amount of the template includes the template itself, the added pictures and the text.
To resolve the issue, you can compress the pictures or indicate them with a link. We can recommend the following online file compression services:
https://www.cloudpresso.com/
https://www.clipcompress.com/
In addition, if the online file compression services don`t work for you, you may take a screenshot of the picture, upload it to the cloud, and specify the resulting link in the appropriate field.
We are sorry to say but unfortunately, there is no way to view the total template weight in the application as of now. There is a task registered for our R&D team to resolve this issue in the future.
Thank you for your question!
Sincerely,
Danyil
Dear Kavian,
It seems that the template could not be saved due to its total amount. The total amount of the template includes the template itself, the added pictures and the text.
To resolve the issue, you can compress the pictures or indicate them with a link. We can recommend the following online file compression services:
https://www.cloudpresso.com/
https://www.clipcompress.com/
In addition, if the online file compression services don`t work for you, you may take a screenshot of the picture, upload it to the cloud, and specify the resulting link in the appropriate field.
We are sorry to say but unfortunately, there is no way to view the total template weight in the application as of now. There is a task registered for our R&D team to resolve this issue in the future.
Thank you for your question!
Sincerely,
Danyil