Hi,
I am implementing SSO for creatio for trail version using Azure AD. I got the completion mail from support team. But I am getting this error,
Error when trying to login. Contact system Adminstrator.
I also tried creating a user with same credentials in creatio. It is still not working. Could you please help me with this?
What is the process if I use SSO and LDAP for Authentication?
Thanks in Advance
Like
Hello Nagaraju,
I am pretty much sure that we haven't enabled JIT option for you (since additional settings according to this Creatio Academy article should be performed firstly on AD side) and since you already have an active session in AD in the browser you are using to login and you try to login in Creatio using the system user that is not present in the system and that's why you receive this error message.
Please test everything in incognito mode or in another browser firstly. Create a system user on Creatio side with same credentials as on AD side. Only after that everything should be correct. Also if it won't work please tell us at which step do you receive this message? Have you seen redirect screen before this message?
As for simultaneous SSO and LDAP usage - it is quite complicated and was not ever tested, but it is possible. You need to add both LDAP and SSO as authentication methods in root Web.config and disable SSO redirect by default in both web.config files and you need to choose which system users should use LDAP authentication and which users should use SSO.
Best regards,
Oscar