Set approval to employee's manager

Dear Luis,

Please, refer to this post as it should answer your question:

https://community.creatio.com/questions/sending-approval-multiple-users…

Please, let us know if you have any other questions on this matter.

Thank you.

Best Regards,

Ivanna

Hi Ivanna,

Thanks but it doesn't help, it is not the role but the employee manager that Im' trying to setup. I have to explain ot a customer how they can further parametrize these approvals after the project is finished.

There is this feature in creatio that look very straightforward and simple that I cannot get it to work:

1) contact can be employee

2) employee can have manager

3) approval can be sent to manager of employee according to this article: https://academy.creatio.com/docs/user/bpm_tools/dynamic_case_setup/case…

I have done all these things and cannot get the approval to be sent to employee's manager.

Question is very simple: if this is selected:

Which Id need to go into here:

 so that the approval get's sent to the employee manager defined here:

I believe I've done everything according to instructions but cannot get the approval to be sent to the manager.

Thanks

Luis

Dears, is there any answer to solve what @Luis Tinoco asks here?, I have the same question, please your help, in Employee regarding Employee manager, what id must provide?¡ the Employee Id, the contact id regarding the employee?

Thanks in advance

Hi Julio,

The last reply from support was that element is not working as expected and described and you have to the workaround and readgind several tables like I had described:

"

I've been able to achieve what I want by selecting user, then reading:

->employee->Manager Employee table-> Manager contact table

and adding the contactId of the manager but I would like to get the simple employee manager to work.

"

Unfortunately no solution was provided, I'm not sure if there is an update on this bug, maybe someone in support can let us know if it was fixed.

Rgds,

Luis

Thanks Luis, I'm trying to do something similar, but didn't work, could you share images of the process or and small video where see the process elements and their config? I share here what I'm trying to do, but didn't work, sorry for my English https://share.vidyard.com/watch/ViD9bo4fDdzoANJ6XW4mzB?

Hi Luis, Julio. 



In order for the approval to be created properly, you need to specify the system user's ID in the "Employee" field. Moreover, there should be a record for this user's contact  in "Employees" section and the manager has to be specified for that employee.



Best regards,

Yurii