Question

Saving a case from landing page creates a blank contact in the Contact table

07:57 Apr 18, 2021

Hi all,

I have one landing page of type Case from where a case is lodged. While a case is lodged, at the same time, a contact is also being created with Name and all other fields blank. How is this happening? Can anybody here help?

2 comments

Bogdan Spasibov

11:31 Apr 19, 2021

Hello Roman,

Thank you for your question. We will require more information to further investigate this issue. Please contact Creatio support team at support@creatio.com with all the details.

Thank you!

Kind regards,

Bogdan S.

Roman Raj Bajracharya

10:15 Apr 21, 2021

Hi Bogdan,

So I figured out that this is a feature rather than an issue, that creating a case from landing page creates a contact with respect to the Name, Phone and email provided. I was passing blank values to these fields due to which a blank valued contact is being created.

Thank you.

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