The "Save printable" business process element is not converting to PDF.

Hi Community,

On my application I've used the Aspose.PDF connector plugin for Creatio! Then, I created a new printable and set the "Convert to PDF" property true, as you can see in the image below.



After that, I create a new process in which I am using the plugin process element (Save printable) and in that element I set the parameter "Conver to PDF" to true but the attachment is always saved as a .docx file, regardless of setting of the parameter "Convert to PDF" be true or false.


Can you help me solving this issue and explain me why the document saved in the attachments is always in .docx format?


Thanks in Advance.


Best Regards,

Pedro Pinheiro

Like 3




Hi Pedro,


I apologize for the delay. The [Save printable] element was developed when both .docx and .pdf formats were available out-of-the-box. As such, the "Convert to PDF" parameter is not compatible with the Aspose connector for Creatio. The team in charge does not plan to update this feature in the add-on.


However, note that Creatio released the [Process file] business process element to generate custom MS Word or Fast Report reports in version 7.17.2.

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