Randomly pick a Case Number

Hi All,

Is there any kind of integrations possible with BPM'Online to randomly pick a number  ( say Case number) on click of a button (something similar to like lucky draw). The contact in the selected case will be receiving mail.

 

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Dear Anupama,

If the third-party application (like lucky draw) has an open API, you can create the integration with it using OData/webservices. Please also note that except for picking a random case, the system will need to be adjusted from within to find the chosen case and send the email to the case contact with the exact template.

Lisa

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