Printable is installed but select printable is empty


I have installed the BPM'online word plugin and the tab appears in word application, but on connect the printable appears empty and the printable items don't appear, also any fake data in username and pwd are accepted 

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Hello Ali, 


Please contact us at with a detailed description of the issue, as we'll need more details and what is more important access to your instance where the issue occurs in order to proceed with investigation and provide you with a solution. 


We'll be waiting for your email. 

Thank you in advance!

Best regards,


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