Hi!
I want to create a process witch sends emails when the owner of a lead is changed. I have to send the email to the current and the last owner and I have an issue about getting the previous owner.
Do you know how I can get to the previous owner of the led into the process?
I want to mention that the pervious owner can be changed multiple times.
Thank you,
Rares Ivan
Like
Hello Ivan,
In a business process, you cannot know the previous value because a new version has already been saved. So as a workaround you can add a new column and save there an old value when saving an object. After that, you can deal with both new and old values in a business process.
Hello Ivan,
In a business process, you cannot know the previous value because a new version has already been saved. So as a workaround you can add a new column and save there an old value when saving an object. After that, you can deal with both new and old values in a business process.