OData PowerBI connection to Creatio gives error every day

We have a PowerBI report connecting to Creatio through OData, with a data source refresh every day at 7am MST. Every single day, it fails with this message.


Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

{"error":{"code":"ModelRefresh_ShortMessage_ProcessingError","pbi.error":{"code":"ModelRefresh_ShortMessage_ProcessingError","parameters":{},"details":[{"code":"Message","detail":{"type":1,"value":"OData: Request failed: The maximum number of redirections allowed was reached. (Found)"}}],"exceptionCulprit":1}}} Table: KwlBusinessLineCollection.

Then our Administrator goes into PowerBI and resubmits the refresh manually, and it works.


Has anyone encountered this or know the cause?


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Dear Heather, 

Please make sure that the flag LogSessionForSessionLessRequest is set to false in web.config in the root folder in installation files of your site. 

Dennis Hudson,

Is that something I have access to through the development console?



If you have an on-site application you can find the web config file in the installation files. If you have a cloud application, you can request this information from the support team (


 Did you manage to connect using Odata?

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