I am installing the Creatio Ms-word Plug-in. the creatio bpm tab will be visible on my MS Word. now my problem is when I try to connect the plug-in it will show a 'connection error' but I will provide the correct user name and Password.
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Hi,
Perhaps you are using incorrect login credentials for the Word plugin. Try using these credentials to perform a standard login on the website you specified in the plugin (screenshot attached).
Jamie Stuart,
Hello,
The connection issues may be caused by incorrect plugin settings, network restrictions, or outdated software versions.
Preliminary Checks:
- Ensure that MS Word and Creatio are updated to the latest versions.
- Verify that the internet connection is stable.
Check Plugin Settings:
- Open MS Word.
- Navigate to the Creatio plugin settings.
- Ensure that the server URL and credentials are correctly entered.
Network Restrictions:
- Check if any firewall or antivirus software is blocking the connection.
- Add exceptions for MS Word and Creatio in the firewall/antivirus settings.
Reinstall Plugin:
- Uninstall the Creatio plugin from MS Word.
- Download the latest version of the plugin from the Creatio website.
- Install the plugin and configure the settings again.