I have followed this guide: https://academy.creatio.com/docs/8.x/no-code-customization/bpm-tools/bpm-process-examples/set-up-push-notifications-for-mobile-users but I am not receiving iOS push notifications when these are sent. I can see the Creatio notifications are being sent, as they appear in the Creatio mobile app when going to the notifications tab, but I never receive any iOS push notifications.
I am using Creatio 8.3.1 and the latest iOS app version 8.3.5, and am on the latest iOS version of 26.1. I am logged into the Creatio mobile app when sending the notifications.
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Speaking to Creatio support, they (and actually it was Tomasz, so thanks again Tomasz!) recommended a few options to try to resolve it, and ultimately the one which worked was uninstalling & reinstalling the iOS app. Not sure what had gone wrong, but this did fix it, in case others are having similar issues.
The full list of steps they recommended trying was:
1. iOS Notification Permissions: Go to your device’s Settings → Notifications → Creatio and ensure that “Allow Notifications” is enabled for the Creatio app. Verify that banners, sounds, and badges are also enabled.
2. Reinstall the Creatio App: Uninstall and reinstall the Creatio iOS app. This will re-register the device token and can resolve token registration issues sometimes encountered on iOS.
3. Feature Flag in Creatio: Confirm with your Creatio administrator that the "UseMobilePushNotifications" feature is enabled for your user.
4. Test on Another Device/User: If possible, try logging into the app with your user profile on a different iOS device, and have another user on your device test notifications. This helps isolate if the issue is device-specific.
Hello,
Since you see the notification in the Creatio app but not as an iOS push, here are a few things to check:
Ensure the “Send push notification” sub-process in your BPM is configured correctly (related record IDs, entity).
Verify your iOS app has push permissions enabled and is properly registered with Firebase/APNs (certificates or token).
Make sure the app is synced and cache cleared if needed.
If everything seems correct and push notifications still don’t arrive, please contact Creatio Support at support@creatio.com . We can try to reproduce the issue on our side, inspect the configuration and provide the recommendations.
Best regards,
Tomasz
Tomasz Szpunar,
I am using the default Creatio app from the app store, and am using a cloud instance - from what I read in the documentation on these push notifications, the Firebase part is only required for on-prem, no? This is the part that mentions it:
All other things mentioned I have checked a few times and all seem to be correct.
Speaking to Creatio support, they (and actually it was Tomasz, so thanks again Tomasz!) recommended a few options to try to resolve it, and ultimately the one which worked was uninstalling & reinstalling the iOS app. Not sure what had gone wrong, but this did fix it, in case others are having similar issues.
The full list of steps they recommended trying was:
1. iOS Notification Permissions: Go to your device’s Settings → Notifications → Creatio and ensure that “Allow Notifications” is enabled for the Creatio app. Verify that banners, sounds, and badges are also enabled.
2. Reinstall the Creatio App: Uninstall and reinstall the Creatio iOS app. This will re-register the device token and can resolve token registration issues sometimes encountered on iOS.
3. Feature Flag in Creatio: Confirm with your Creatio administrator that the "UseMobilePushNotifications" feature is enabled for your user.
4. Test on Another Device/User: If possible, try logging into the app with your user profile on a different iOS device, and have another user on your device test notifications. This helps isolate if the issue is device-specific.