Hypatia Research Group highlighted bpm’online in the ‘Next-generation CRM: All about Business Process Excellence’ report

We are proud to share that bpm’online has been highlighted in a recent primary research study entitled ‘Next-generation CRM: All about Business Process Excellence’ by Hypatia Research Group, an industry analyst and technology market research firm as one of a handful of vendors whose software combines both CRM and intelligence-driven BPM, transforming static customer data into actionable customer insight.

The guide provides insight on how process-based CRM supports every operation with actionable data, helps automating critical business processes and implementing best practices across the organization.

Key takeaways from the report:

• What business process management can offer companies to make the most of their customer-facing activities.
• How out-of-the-box processes can make it easy for companies to jump start using the CRM system and bring industry best practices to their work.
• Why world’s leading organizations choose next-generation process-based CRM systems to dramatically improve their customer experience.

Download this report now >>