Can you help me to understand how is it possible to make a case escalation in the service module?
File attachments
Like
1 comments
14:23 May 25, 2015
Hi Brian,
Bpm'online has different editions of Service products.If you are talking about the product Customer Service, then you can escalate a case only by changing the Owner of that case.
If you are talking about the product ITIL Service, there is a business process which can be used to escalate a case / incident to another User.
Show all comments