getting an error after entering new email account and password
11:39 Nov 25, 2019
During mailbox setup while entering username and password getting an error message stating that invalid username or password
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16:00 Nov 25, 2019
Dear Teja,
Most likely you have to set up the exchange email provider to be able to sign in. Please refer to this guide on how to set up your email provider https://academy.creatio.com/documents/administration/7-15/setting-ms-exchange-email-service-provider
If you already have some other email boxes connected to the same provider but only new email account cannot be synchronized - please approach our support team via support@creatio.com for investigation in your particular environment.
Best regards,
Dean
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