Generate Document node creating 0-byte files after SysFile entity modification

Hi Community,

I am experiencing an issue with a business process in Creatio where the Generate Document (Generate Report) node is not generating the document correctly.

The process executes without throwing a visible error, however:

  • No document file is generated as expected (0 bytes),

Bussiness-process issue

 

 

As a result, any subsequent logic that tries to read the generated file fails, since the document content does not exist.

Additionally, we have a node in the process that modifies the SysFile entity. This implementation is necessary for document control purposes. Until last week, this configuration was not affecting the process; however, we have noticed that it is now preventing the file from being generated in the Attachments section.

Has anyone experienced a similar issue or knows what might be causing this behavior and how it can be resolved?

Thank you in advance for your support.

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2 comments

Hello,

This behavior is not typical for the system.

Please contact our Support Team and reference this post so we can perform a more in-depth analysis of the issue.

Thank you for understanding!

Hi Alina, had you done any changes in the the report template? If so, these changes can be inaccurate, thus causing this problem (for example, large pics, special symbols, diacritics etc...) 

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