Error connecting Facebook ad: Unable to connect your ad account
17:45 May 16, 2025
Dear All,
We are trying to connect Facebook ad account but we are getting this issue:
We are working on an on-site environment and we already deployed Identity service and configured the following settings:
What else could be missing?
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14:00 May 21, 2025
Hello,
The error you're seeing indicates that the required system settings for Identity Server authorization have not been configured yet. To proceed, please ensure that the following system settings in Creatio are completed:
- Identity server Url
- Identity server client id
- Identity server client secret
These values are typically configured by support team, as they relate to the integration with the external identity provider.
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