Hi I need to implement a BU process which should be started when a new message shows up in the mailbox but the problem is that this mailbox address is in the BCC of the message so integrated emails do not have an email address in the BCC field of this message (BCC values are not visible for recipients of the message). Is there any way to filter incoming email for specified mailbox if the email address is on BCC of this message?
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Hello Paulina,
techically, you are able to do so.
What you need to do is to set the condition based on the BCC filed, which you can find in Activity.
However, this field has its own logic.
The BCC field in the email is seen only by the sender, and only in the outbox.
This behavior is based on the message data transfer logic at the mail server level, the recipient in the blind copy does not have access to view the list in the BCC field.
None of the recipients will see the blind copy (even if you send it to yourself).
Therefore, the BCC field in Creatio will be filled in only in two cases:
- the email was sent from our system and when sending you specify the recipients in this field.
- the letter was synchronized from the outbox folder.
Basically, this means that you can only see the BCC field is some specific conditions.
Regards,
Gleb.