Hello,
I have configured the DCM to change states after executing the steps of a process. According to my observations, the state does change, but it does not do so automatically (I have to manually refresh the page to see this change). When I check the process logs, I can see that the process changes to a canceled state. I am not sure what else to review apart from the process, as everything seems to be fine.
Additionally, I am including reference images of the process and the process logs to help illustrate the issue.
Any suggestions on what might be causing this issue?
Thank you!
Like
Hello,
This is the standard (OOTB) behavior of Cases.
If you change the stage of a record that initiated a business process — whether from within the business process itself, its subprocesses, or the record — all tasks, processes (including subprocesses), open pages, etc., will be canceled.
More detailed information can be found here:
Case Designer workflows
If the issue is more complex, please create a support request by emailing support@creatio.com.
Regards,
Orkhan