Does not load price list on order

The system is not respecting the price list registered for the account. I currently work with more than five price types for the same product.

The price list was registered and linked to the specified account, but when starting a new order for the account, it does not load the value referring to the list, but a base value.

Would have any tips or step by step to check this situation.

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Hello Alisosn!

Could you tell me some more information about that issue? What do you see on the page and what is the expected result? That would help us to solve the problem,

Best Regards,

Tetiana Bakai

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