Question

Disenroll contact from Campaign temporarily

Hi,

 

Is there a way to disenroll a contact from a campaign temporarily? The idea is to have the ability to disenroll a contact from a campaign (manually) and enroll them back at a later point. At that time, the contact should continue the campaign from were it previously stopped.

 

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I was able to achieve this with the help of 2 static folders (enroll and disenroll) specific for each campaign. I then added filtering condition to each conditional flow element to see if the contact is present in disenroll folder. (if yes, the contact will not proceed through the campaign). When the contact needs to be enrolled back, it is removed from the disenroll folder. Hence, the contact will proceed through the campaign as the filter condition is no longer met.

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