Hi,
Is it possible that when an email is replied to, and an email template is added, the email subject is deleted?
I think it could be developed in EmailMessagePublisherPage or EmailPageV2, but I don't know how to recognize when the email template is added.
Thank you. Regards.
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Hi Celia,
The development of such a logic is redundant since the subject can be modified even if it's filled in with the subject of a template. You can manually remove the subject and fill it in with the value you need.
Best regards,
Oscar
Oscar Dylan,
Hi Oscar,
Thank you for your response!
Sorry, I should have clarified that what I need is to delete it automatically.
Regards.
Celia de la Torre,
The answer remains the same: the development of such a logic is redundant since the subject can be modified even if it's filled in with the subject of a template. You can manually remove the subject and fill it in with the value you need.
Best regards,
Oscar
Oscar Dylan,
That's the thing, not having to delete it manually.
When user reply to an email, the subject is filled in automatically (regardless of whether a template is added or not). To force the user to change the subject when adding a new template, it is necessary to delete the subject (required field) for them to complete it.
It may not be a correct solution to my problem, but I can't think of another idea to force change the subject only in cases where a new template is added.
I welcome any new ideas with pleasure.
Thank you.