Hi All,
I found the answer from Creatio support team, as below.
I would like to know the current information because this comment was written in 2020.
-Does Creatio have a backup policy in the form of documentation?
-How long is the data retained?
Our customer needs these of details, so if you share them with me, it would be great.
Thanks!
Sui
Olga Avis writes:
Hello Tiago,
1. A differential backup of a cloud instance is being created automatically every day, a full back - once a week: full backup - on Saturday, differential backup - on other days. The backup also can be done per your request at a specific time.
2. Our backup protection against catastrophic events is provided by transferring the backup to Amazon Simple Storage Service (S3). The recovery process for backups of <7 days usually takes 2-8 hours depending on a backup volume. The backup retention period is 90 days.
3. You can install marketplace and custom packages via the system interface, but we recommend submitting a request to Creatio support team in case you would like to install custom packages as we automatically create a backup of a cloud website before the package is being installed and can promptly recover the website in case any issues occur.Please, let us know in case any further information is required.
Best regards,
Olga.
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