Question

Create Work Order from Case and Add Products

Hi,

I am working on a Field Service Management scenario in Creatio.

Requirement:

A Case should create a Work Order when on-site service is required.

The Work Order should allow adding products or services (parts, labor, etc.).

Questions:

Is there OOB approach to create a Work Order from a Case?

Which standard objects should be used for Work Orders and Work Order products/services?

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