Hello!
Currently our cases aren't pulling any of the information that they should be from the account. When a case is open, instead of showing the case number at the top, it shows Case #undefined: undefined . In the case section, all of the information is still there. Any idea what is happening and how to fix it?
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Hello Andie,
There was most likely some code added to CasePage or CaseSection schemas that has some mistakes or errors. As the result the case page is not properly loaded.
Try to debug their code for any errors.
if there is still no success - try to contact support@creatio.com for assistance. It is not possible to give you the answer within this community thread. It is necessary to have a closer look into the schema code on your website.
Regards,
Dean