Case Categorization As per Email
11:53 Jan 21, 2020
I have followed the documentation https://academy.creatio.com/documents/service-enterprise/7-15/automatically-categorizing-cases-registered-email. A new case doesnt get created. Can you please tell me if there are any additional configurations I will have to do ?
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10:24 Jan 22, 2020
Hello!
Can you please specify if you got cases created before settings were done? Also, can you please check if you have those Emails in your Communication Panel?
Thank you!
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