Question

Can't Use Email Designer After Moving Package

I'm working in in a cloud-based dev environment. I've created a message template and I'm trying to move it to QA. I've created a package, and I've added the EmailTemplate data to that package. I've added SysImage to the package, too, but adding it or removing it makes no difference to my problem.

When I import the package into my QA environment and open the template in the designer, the panel with the controls for adding blocks, image, text, spacers, etc. are all missing and it views the entire email as one large HTML block.

A package I created yesterday and imported to QA (with a different version of the template)_works fine. I can open the designer with no issues, the individual blocks, images, and text are all individually editable. (I'd use the package I created yesterday, but I thought I no longer needed it so I created a new one.)

When I compare the contents of the exported zip files using Beyond Compare, the one that works has a JSON element like the below (I only include the first part...it's a long string).

"Value": "{\"ItemType\":\"sheet\",\"Caption\":\"Content designer\",\"Width\":600,\"BackgroundColor\":\"#ffffff\",\

I'm assuming the fact the JSON with Content Designer missing is a part of my problem (there are other differences in the package, too - a large number of references to .csproj files that my broken package doesn't have). But I can't figure out why one package included it and the other doesn't. Anyone have an idea?

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