Question

Base_ENU package missing in trial ver. of Creatio

Hello,

 I faced a problem when try to install Zoom add'on from marketplace on trial Creatio Sales Ent. From log file it's look like one dependent on package doesn't exists in repository. I checked this and it's look like "Base_ENU" package is not instaled (even on other Creatio Service CC trial env.)

 

I handled it by exporting this package from other environment and install it on trial instance. But this is only workaround. Is there any reason of this gap ?

 

Regards,

Marcin

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Hello Marcin,

 

The problem here is that the "ZoomIntegration" package that is installed to the app when installing the Zoom connector and that provides the functionality of the Zoom connector is dependent on the Base_ENU package and you can also check it in package dependencies for the "ZoomIntegration" package:

And this Base_ENU package is not present in the standard Creatio Service Enterpise configuration (but is present in the full-bundle version) so that's why installation fails. I've already informed the marketplace team regarding this issue and they will update the product description in the connector page https://marketplace.creatio.com/app/zoom-meeting-connector-creatio. Thank you for reporting this issue to us!

 

Best regards,

Oscar 

Hello Marcin,

 

The problem here is that the "ZoomIntegration" package that is installed to the app when installing the Zoom connector and that provides the functionality of the Zoom connector is dependent on the Base_ENU package and you can also check it in package dependencies for the "ZoomIntegration" package:

And this Base_ENU package is not present in the standard Creatio Service Enterpise configuration (but is present in the full-bundle version) so that's why installation fails. I've already informed the marketplace team regarding this issue and they will update the product description in the connector page https://marketplace.creatio.com/app/zoom-meeting-connector-creatio. Thank you for reporting this issue to us!

 

Best regards,

Oscar 

Hello Marcin,

This is to inform you that the responsible team have removed the add-on dependency on the ‘Base_ENU’ package.

We have also published the updated package on Creatio Marketplace. Please re-install the add-on from Creatio Marketplace and check for updates.

 

Hope this helps.

Thank you!

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