Hi Community,
I'm encountering an issue where auto-response emails triggered by case stage changes are being sent as separate threads. Has anyone experienced this before? If so, could you help me fix this so that all emails are sent within the same thread?
I have attached a screenshot below for better understanding of the issue.
Kind regards,
Mahalaxmi Ganesan
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1 comments
15:41 Mar 19, 2025
Hello,
Unfortunately, it is hard to tell what exactly causes such behavior without a more thorough investigation of your system setup.
We would suggest creating a ticket for the Creatio Support to find out what causes this problem.
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