Aspose.PDF add on is not working and not error showed at console
Hi community,
We install add on in two "twin" environments (one DEV and one PROD) with same configuration in both, and works fine initially in both, but after 7.16.3 update, PROD doesn't work anymore :(.
Looking for some error as is mentioned into browser console but all appears to be fine and not errors logged into
Also we looking for API calls into Aspose site, and not calls are made.
Printables on both enviroments are the same, and in all cases PDF check is marked, but in all instances despite that, when try to print any printable, Word version is delivered instead of PDF (it seems add on does not used by Creatio
any ideas or suggestions?
thanks, Ernesto
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Dear Ernesto,
Currently PDF converter is not available for all relatively new instances. If your websites databases are quite old and you already have Aspose package in advanced settings - it is possible to use PDF. If that is the case - it is necessary to update the package. In this respect - please approach the support team to update the Aspose pacakge to make the PDF converter working again.
Regards,
Dean