Approval in business process not visible in Account timeline
Hi everyone đź‘‹
We’re currently working on a process that includes an Approval element at the end of an Account creation flow.
The process runs successfully — no errors are thrown — and the approval record is created in the system.
However, the approval does not appear in the Account’s timeline (history/activities feed).
Here’s what we did:
- We read the Account record before the approval step.
- In the Approval element, we set the Object to “Account” and the Record ID to the Account Id from the previous “Read data” step.
- The approval is correctly assigned to the approver, and the process completes successfully.
But still, nothing appears in the Account timeline.
We’d like the approval to be visible as an activity in the Account’s history (so users can see who approved what directly on the company page).
Has anyone managed to make this work?
Do we need an additional configuration (or maybe a script task) to explicitly link the approval to the Account in the timeline?
Any ideas or examples would be greatly appreciated 🙏
Thanks a lot,
Thierry
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