Question
File API (GetFileFactory, EntityFileLocator) Not Working in Process ScriptTask - Compilation Errors
16:00 Jan 13, 2026
Hello Team,
We are facing an issue while trying to use the File API inside a Process ScriptTask and would like your clarification.
According to the Creatio Academy documentation (File API overview), it is possible to work with files using the following approach:
IFileFactory fileFactory = UserConnection.GetFileFactory(); var fileLocator = new EntityFileLocator("SysFile", recordId); IFile file = fileFactory.Get(fileLocator);
However, when implementing this logic inside a ScriptTask of a business process, the code does not compile, and we receive the following errors:
'UserConnection' does not contain a definition for 'GetFileFactory'The type or namespace name 'EntityFileLocator' does not exist in the namespace 'Terrasoft.File.Abstractions'
This suggests that:
GetFileFactory()is not available in Process ScriptTasksEntityFileLocatoris not accessible in the process execution context
Our goal is to:
- Read the content of an existing file (e.g. from SysFile or a custom *File entity)
Could you please confirm:
- Whether the File API (
IFileFactory,EntityFileLocator,IFile) is officially supported inside Process ScriptTasks - If not supported, what is the recommended and supported way to read an existing file and reuse its content inside a process
Thank you in advance for your support and clarification.
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