Hello friends,
I have two questions regarding Creatio side pages and call object.
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I have a problem with creating a call object in database via web services. The issue is that I cannot specify called contact Id if the contact exists. I get Supervisor called to Supervisor instead of ex. Supervisor called Andrew Baker. The connection Supervisor called Supervisor is done automatically without setting it in web service. I could not find any property in database that would indicate the connection between Contact and Call object. There is a contactId property, but that s not it.
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Is there a way to instantly render a side page component? What i mean is that I want my side page where ex. CTI panel resides, to be automatically rendered when a user logs in or refreshes the page.
Thanks for help.
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Hi! Your issue seems to involve technical details about creating a call object in the database via web services and specifying the called contact ID. Unfortunately, there isn't a specific tool or skill available to directly address this issue within Creatio.
I recommend checking the database schema for the call object to identify the correct property for linking the contact.
Daria Spirina,
Hello,
I've already checked the database schema, and apparently there are no connections to link the contact (no foreign keys). Is there any other solution?
I believe that on the Call object, the Contact lookup is the external person (which contact is this linked to), the CreatedBy is the internal person (Creatio user contact) - the Direction column indicates who is the caller and who is the called (values of Incoming, Outgoing)
The 2nd issue has still not been resolved. Does anyone have any experience with that and can provide some guidance?