Mutiple Customer Portals
16:01 Jul 29, 2025
Hi Everyone,
I wanted to know if it's possible to create multiple customer portals in Creatio. For example, for loan applications, I have separate processes for personal and corporate customers, and I would like to have two different portals for end users.
Thank you,
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19:20 Jul 30, 2025
Hi!
That's a great use case — thanks for sharing it!
While Creatio doesn’t currently support creating multiple portals with different URLs out of the box, there are ways you can achieve a similar outcome using built-in tools:
- You can set up separate portal workspaces — for example, one for Personal Loan Applications and another for Corporate Loan Applications. Each workspace can include only the sections relevant to that group of users.
- Then, create different roles for external users, such as Personal Loan Portal Users and Corporate Loan Portal Users, and configure access permissions (create, read, update, delete) accordingly.
- Assign each external user the appropriate role so they only see the workspace and sections intended for them.
- Finally, configure read permissions for each role so the data is properly segmented.
This way, although both user types will log in via the same URL, the experience and content will be tailored based on their role and permissions.
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