Hello Community,
We have some roles that have been established for a long time. As the company hierarchy structure is changing, we need to group some of these roles together.
Example:
Group the existing 1st-Line Support, 2nd-Line Support, and 3rd-Line Support under a single group called SUPPORT. We want to do the same with some functional roles as well.
How can this be achieved?
Sasor
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Hey Sasori,
It is possible to create a hierarchy for organization and functional roles. While you have one highlighted/selected with your cursor, press "new" then select new division.
Unfortunately, there is no way that I know of to re-arrange hierarchy so you would have to re-create 1st-line support, 2nd-line support, etc.
I know these are tied to support functionality out of the box, so be careful if you delete them. May want to create the new ones first, then work on updating business processes, then delete the old ones.
Example: In this image, to create 1st-line support within "support" select "Support" > New+ > Division.
Hi Joshua,
Thank you. I only mentioned the support groups as a reference. We have custom roles that we need to re-organize. I think the correct way to do it, is via scripts in SysAdminUnit table, but i need some confirmation prior to proceeding.
Sasor