Hi Team,
I have to integrate Freshcaller application into Creatio for embedding features like calling, call logging, and contextual agent info directly inside Creatio.
Could you please help me out How can I achieve this?
Platform: Creatio:Energy (Freedom UI)
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Hello,
Unfortunately out-of-the-box there is no possibility to integrate Freshcaller, below is the article which contains list of our main telephony connectors:
https://academy.creatio.com/docs/8.x/no-code-customization/category/phone-integration-connectors
Additionally, if your telephony supports TAPI protocol the integration could be set. Please review following guide for referrence:
https://academy.creatio.com/docs/8.x/no-code-customization/base-integrations/phone-integration-connectors/set-up-integration-with-tapi
We are also adding teh article on how to maage calls just in case:
https://academy.creatio.com/docs/8.x/creatio-apps/creatio-basics/communications/managing-calls
Additionally we have registered the idea of Freshcaller integration for our future releases for our RnD team.
Thank you for improving Creatio!