Hello, 

Unfortunately out-of-the-box there is no possibility to integrate Freshcaller, below is the article which contains list of our main telephony connectors: 
https://academy.creatio.com/docs/8.x/no-code-customization/category/phone-integration-connectors 

Additionally, if your telephony supports TAPI protocol the integration could be set. Please review following guide for referrence: 
https://academy.creatio.com/docs/8.x/no-code-customization/base-integrations/phone-integration-connectors/set-up-integration-with-tapi

We are also adding teh article on how to maage calls just in case: 
https://academy.creatio.com/docs/8.x/creatio-apps/creatio-basics/communications/managing-calls
 

Additionally we have registered the idea of Freshcaller integration for our future releases for our RnD team. 

Thank you for improving Creatio!

Hi,

I'm building External CTI App using Freshcaller API. Can we integrate Freshcaller's telephony features with Creatio?

Hi,

I got a response from Freshcaller Customer Supports that 'Freshcaller doesn’t support the TAPI protocol, which is mainly used by desktop-based phone systems. Freshcaller is a cloud-based VoIP platform and hence integration via TAPI with Creatio will not be possible.'

I just want to confirm is there any other solution to embed Freshcaller in Creatio?