Hi Community,
I can't log in through Supervisor after deploying the stand.What to do in this case
Like
First, you're sure you're using the correct password for Supervisor? If you need to reset the password for Supervisor, you can use the following SQL which will reset it back to "Supervisor" (upper case S)
update "SysAdminUnit" set "UserPassword" = 'JSDCg18tavKu1PPRqdP6t.AgqDORMm2cT7oDjw66hML64avIF/Qa2' where "Name" = 'Supervisor'
Second, it could be that it is failing due to other reasons, for example, using HTTPS but the local Creatio is only configured for HTTP. If that is the case, see the Academy docs here: https://academy.creatio.com/docs/8.x/setup-and-administration/on-site-deployment/application-server-on-windows/switch-creatio-website-from-http-to-https
Lastly, if neither of those are the issue, also look in dev tools console and network tabs to see if it gives any clues about the issue.
Ryan
First, you're sure you're using the correct password for Supervisor? If you need to reset the password for Supervisor, you can use the following SQL which will reset it back to "Supervisor" (upper case S)
update "SysAdminUnit" set "UserPassword" = 'JSDCg18tavKu1PPRqdP6t.AgqDORMm2cT7oDjw66hML64avIF/Qa2' where "Name" = 'Supervisor'
Second, it could be that it is failing due to other reasons, for example, using HTTPS but the local Creatio is only configured for HTTP. If that is the case, see the Academy docs here: https://academy.creatio.com/docs/8.x/setup-and-administration/on-site-deployment/application-server-on-windows/switch-creatio-website-from-http-to-https
Lastly, if neither of those are the issue, also look in dev tools console and network tabs to see if it gives any clues about the issue.
Ryan
Also, if your instance is Cloud, you must ask to support to reset it
Regards
Julio