Question

Show reply functionality in portal case processing tab

16:03 Mar 30, 2022

Hi Community,

Any idea on the below scenario:

1. In case processing tab, there is a reply functionality. We need to show the same in portal case processing tab. Any idea how we can achieve it?

Thank you.

2 comments

Fulgen Ninofranco

09:09 Apr 01, 2022

In PortalEmailMessageHistoryItemPageV2 file, these items were inserted. However it is hidden in the GUI. Any idea to which file it was removed so that we can insert it back.

Anastasiia Marushenko

21:19 Apr 08, 2022

Dear Fulgen,

The basic functionality does not support sending the emails from the portal case page, and therefore it is not possible to add the email activity to the detail from the portal.

We will register your idea to R&D team to add this functionality in the future.

Best regards,

Anastasiia

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