Hi all,
We have a process set up for approvals with an approver and a backup approver. The issue is that if one of them approves the document. The approval request stays in the backlog of the second approver creating unnecessary amounts of "open" approvals.
Is there anyway to setup an approval cancellation should an approver accept (or rejects) an approval request ?
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Hello Damien,
the approval stays in the backlog because the business process is still active. If you modify the business process and make it end right after one of the approvers takes a decision, the notification from the backlog will dissapear for the other one.
Best regards,
Dariy
Dariy Pavlyk,
Hi Dariy, very interesting to know. Does that mean that I need to do a second process for the follow-up steps that depend on these approvals ? On what criteria would the follow-up process be based on to start?
Hello Damien,
you can create a signal trigger for the process that will be activated when an Approval status is modified, for example. You can add aditional conditions to make sure that it will be triggered only when needed.
I've just tested this on my end, and it does work properly. The business process is triggered only when you modify the approval Status, not when the approval is created.
Best regards,
Dariy