Hi Team,
I am trying to create a Dynamic folder in which all cases which are not responded excluding system messages
My idea is to get the cases where latest email excluding system messages is an incoming mail. I have tried using following filter(unable to upload image. Below is the written format All have And filters) But did not get the expected values.
Activity (by column Case).Created onmaximum > 1/1/1949
Messagetype != Outgoing
IsAutoSubmitted = No
Please provide the solution. Also, what are the filters that are applied in processing tab of case page to get system messages,incoming and outgoing?
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