Hi community!
From time to time we have error on document creation.
Usually it is reproduced by following steps:
1) Open Documents
2) Click "New" button. New form is opened.
3) Click "Cancel" button. I am redirected to the list of documents.
4) Click "New" button. Nothing happens.
5) Click "New" button. Screen is frozen and we have following error in console:
SectionModuleV2_DocumentSectionV2_CardModuleV2_chain00000000-0000-0000-0000-000000000000 cannot be rendered to container centerPanel as the chain is already used in container undefined. Module SectionModuleV2_DocumentSectionV2_CardModuleV2_chain00000000-0000-0000-0000-000000000000 will be rendered to container undefined
Could you please explain it to me. What causes this error?
Any help would be appreciated.
Kind regards,
Jana
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Hello Jana,
Thank you for your question!
We kindly suggest approaching our support team via support@creatio.com to have a closer look at the issue. It is hard to determine the root cause without having the access to the system itself.
Thank you in advance.
Regards,
Anastasiia